Refund policy

Refund Policy

Last updated: October 31, 2026

At Pawlora, we want you to feel confident about your purchase. Please review this policy before placing an order.

Order Cancellations

Please review your order carefully before submitting it. If you need to request a cancellation or change, contact storehelp888@gmail.com as soon as possible. We can only consider cancellation requests before an order has entered processing. Once an order has been processed or shipped, it cannot be cancelled.

Damaged, Incorrect, or Defective Items

If you receive an item that is damaged, defective, or different from what you ordered, contact storehelp888@gmail.com within 7 days of delivery. Include your order number and clear photos or videos of the item and its packaging. Do not dispose of the item or packaging until we have reviewed your request. After review, we may offer an appropriate resolution, such as a replacement, partial refund, or refund where applicable.

No-Change-of-Mind Refunds

The optional 30-Day Worry-Free Returns add-on is an exception for eligible sleeping bags, as described below.

Once an order has been shipped, Pawlora does not accept returns, cancellations, or refunds for change of mind, ordering by mistake, dislike of the product, incorrect selection, or a refusal to accept delivery, provided that the item supplied is correct, undamaged, and consistent with its description. Delivery delays that remain within a reasonable carrier or customs timeframe do not by themselves qualify for a refund.

30-Day Worry-Free Returns — US$4.99

If you purchase this add-on with your sleeping bag, you can request a change-of-mind return within 30 days of delivery. Email storehelp888@gmail.com with your order number before sending it back. The sleeping bag must be unused and in its original condition, with its original packaging where applicable. The customer pays return shipping.

For damaged, defective, or incorrect items, follow the standard process above.

Approved Returns and Return Shipping

If we approve a return, the item must be unused, in its original condition, and returned with original packaging where applicable. Do not send an item back without written approval and return instructions from us. Unless the return is required because of our confirmed error or as required by applicable law, the customer is responsible for return shipping costs, insurance, and any other costs of sending the item back. We recommend using a tracked shipping service, as the customer remains responsible for the item until it reaches the approved return address.

Refund Processing

Where a refund is approved, it is issued to the original payment method after the returned item has been received and inspected, or after another resolution has been agreed in writing. Original shipping charges, return shipping costs, duties, and taxes are non-refundable unless the refund is required because of our confirmed error or by applicable law. Processing times may vary by payment provider.

Your Statutory Rights

Nothing in this policy limits rights that cannot be excluded under applicable consumer protection law.

Contact

For return or refund questions, contact storehelp888@gmail.com.